Shipping Policy

At Tapify, we understand that our customers are at the heart of our business. Our goal is to ensure that every customer has a seamless shopping experience with us. We take great pride in our product quality and service levels. To make your shopping experience transparent and easy, we encourage you to read our Shipping Policy carefully before placing an order. We believe that trust is built on transparency, and we aim to ensure that you fully comprehend our shipping terms.

Order and shipping confirmation

After placing an order with us, you will receive an order confirmation email. Once your order is shipped, you'll receive a shipping confirmation email containing all necessary order details, including the tracking number, courier partner, and estimated delivery date. In case you don't receive these emails, please check your spam folder.

Processing time and shipping schedule

We kindly request 1-3 business days to process your order before shipment. Please note that this processing time is separate from shipping time, so the total delivery time includes processing and shipping. Orders are shipped on business days (Monday through Friday). Orders placed over weekends or public holidays will be processed on the following business day.

Courier partners and tracking

We partner with reliable courier companies to ensure timely and secure delivery. Once your order ships, we send a shipping confirmation email with a tracking link for your package. You can use this link to track your delivery. Delivery timeframes mentioned in the email are estimates and may vary depending on your location and courier availability. Please allow 1-4 days for tracking information to appear.

While we work with trusted couriers, we can't guarantee specific delivery times. If there are any shipping delays or issues, we will promptly assist you. However, we're not responsible for shipping delays or courier-related issues.

Signatures and package delivery

Some couriers may require a signature for delivery. They won't leave packages without a signature. If no one is available, they may attempt delivery later or leave the package nearby. Please note that we're not responsible for courier decisions regarding package delivery without a recipient.

Damages due to courier handling

We take great care in packing our products securely, but damage can occur during courier handling. If you receive a damaged package, please photograph it and report the issue to the courier. Also, send us the photos to our support team, and we will assist you.

Incomplete/incorrect orders

If your package arrives with missing or incomplete items, contact us within 48 hours of receiving it, providing your order number and details of the issue. Depending on stock, we may ship products separately, and you'll receive separate tracking numbers. We cover shipping costs for missing or incomplete items. If replacements can't be provided, we'll issue a refund.

Order changes and accurate shipping details

It's your responsibility to ensure accurate shipping details at checkout. Inaccurate or incomplete details can result in processing delays or order cancellations. We may send an email to verify system-detected address issues within 3 business days. Failure to respond may lead to order cancellation.

To correct shipping details within 24 hours of placing an order, please contact us. We'll try to accommodate changes but can't guarantee them after this period.

Delayed delivery

We understand timely delivery is crucial, but sometimes delays occur due to factors beyond our control. Courier partners may experience unexpected disruptions like severe weather or transportation issues. We'll work with couriers to resolve such delays. We may also encounter unforeseen circumstances, such as inventory issues, address verification problems, or payment processing delays. We'll notify you of any issues affecting your order's delivery.

Please note that we can't guarantee exact delivery dates or accept liability for delays caused by external factors. However, we'll provide updates and assistance to resolve issues.

Lost or stolen packages

Lost or stolen packages are frustrating. While we pack products securely, we can't control handling once couriers receive them. If your package is lost or stolen, contact our support team, and we will assist you. We recommend filing a claim with the courier and will follow up on your behalf. Please note we aren't responsible for lost or stolen packages, as they fall outside our refund policy.

Returns

We understand that returns may be necessary. Please review our return policy for conditions and process details. Contact our support team with any return-related questions or concerns.

Cancellation and refusal

We reserve the right to cancel and refuse orders. We may limit or cancel quantities per person, household, or order at our discretion. We'll attempt to notify you via email. If we cancel an order not requested by you, we'll issue a refund. Refunds may take 3-5 business days, depending on your bank or credit card company.

Shipping policy changes

We may modify or update this Shipping Policy without prior notice. Customers are responsible for reviewing the most recent version before ordering. Purchasing and using our products indicates acceptance of this Shipping Policy, including any modifications. Review this policy periodically for updates. Contact us with questions or concerns.